Your submittal of an online order or telephone order and/or your signature on our Fax Acknowledgement is a conditional acceptance by Euphoric Colors of your offer to purchase our merchandise and your acceptance of our terms and conditions.
- Merchandise Consistency
We encourage you to request a sample of the actual product before you order in bulk quantity. It is important that you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Euphoric Colors, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging. The most common example of this is apparel dye-lots.
- Transfer of Ownership of Merchandise
All merchandise becomes your property at the time they are accepted by the carrier.
Euphoric Colors, guarantees to ship your merchandise on or before a specific date. You should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise For "Bill Third Party" transactions, if the third party account number is incomplete, inaccurate, or invalid, all charges and fees, plus a $10 special handling fee, will be added to the final bill. UPS Standard to Canada Rates do not include charges for customs clearance. Customs brokerage charges, duties, and taxes will be billed to the importer.
- Sales Tax
Euphoric Colors is required by law to collect all applicable sales taxes for the state, counties and cities of Los Angeles. Companies, individuals and organizations who are exempt from sales tax should provide us with their resale certificate by fax to 562-529-3535.
All prices and minimum quantities are subject to change. Euphoric Colors will make best efforts to keep pricing and quantities to date, from time to time actual market conditions may change the price of a product or the minimum quantity required for purchase. In the event a product is listed at an incorrect price or minimum quantity due to an error, Euphoric Colors shall have the right to refuse or cancel any orders placed for products listed at the incorrect price or quantity and will help you choose a different item that is within your budget.
- Website Images/Art work Proofs
We make every effort to provide clear and color-correct images and color swatches that reflect the true nature of the products. However, website images, color swatches and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. Customers should be careful about making assumptions about products from the website image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
- Pre-production Proofs
Euphoric Colors can produce an actual proof of any product with your imprint prior to running the complete order. We strongly recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge (the price of the item plus screen/setup charge) and can add 3-10 days to the order process. Please let a Customer Service Representative know if you would like a Pre-production proof.
- PMS, TPX Matching
Customers who require specific color matching can provide us with a PMS (Pantone Matching System?) color for most products. Where PMS matching is available, there is typically a $40.00 charge per color. The factory will make every effort to closely match any PMS color but an exact match cannot be guaranteed.
- Overages and Shortages
We try to produce your order in the exact quantity ordered, but this is not always possible due to quality control efforts and fast running machines. We reserve the right to ship and subsequently bill or credit, your charge card or account, for up to 10% over or under the desired quantity.
- Credit Cards
Euphoric Colors accepts Visa, Master Card, And American Express & PayPal.
- Cancellations or Order Changes
$45 plus all costs incurred by factory up to notice of cancellation or change. This may include artwork, die charges, labels and any production costs. All cancellations must be confirmed in writing.
- Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 800-775-7227 within 5 days of receipt. Please have your order number available. We do not accept unauthorized returns. If necessary, we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address. Note: Refunds will require merchandise return. Blank merchandise returns will incur a 20% restocking fee.
- Check Returns
In all cases where we have a check returned for Non Sufficient Funds we will assess a $50.00 fee.
- Net 30 Terms
If you are granted payment terms, you agree that if you are late paying your invoice, a 1.5% finance charge or the maximum charge permitted by law may be assessed against all accounts with past due balances. You agree to pay all the company's reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed thereunder and not paid when due.
- Special Notice
Euphoric Colors is not liable for non-fulfillment due to strikes, fires, weather or other causes beyond our control.